Jul 21, 2026 – Shania Ramni – 156683816569225

Update:
I am updating my review after visiting the office today. Everyone I interacted with was kind, patient, and very helpful. They took the time to explain the entire process clearly and answered questions.

I also had the opportunity to speak with the office manager about my previous experience. She listened, communicated professionally, and handled the situation well, which I really appreciated.

While my earlier interaction with one staff member was disappointing, the care and professionalism shown by everyone else have restored my confidence in the practice. I’m happy to continue as a patient here.

Old review:
I just spoke with a receptionist named Olivia, and it was by far the worst customer service experience I’ve had.
I was contacted about an appointment that I never booked, so I called simply to let them know there had been a mistake. From the beginning, Olivia was rude, dismissive, and hostile. When I asked for more information about the appointment, she actually laughed at me instead of helping.
What should have been a quick, straightforward conversation turned into an argument because of her unprofessional behavior. She refused to transfer me to someone else, wouldn’t provide her full name when I asked, and eventually hung up on me—which, honestly, was the most pleasant part of the interaction. They should also investigate this call for training purposes on how not to do your job.
This was not my previous experience with this office. Both my husband and I have had dental evaluations here before, and everyone we interacted with, including the dentist and the other receptionist, was kind, professional, and helpful. Because of those positive experiences, I can’t say I wouldn’t recommend the practice as a whole.
That said, dealing with Olivia was such a negative experience that it makes me hesitant to return. If you happen to speak with anyone else, you’ll likely have a much better experience.