Mar 31, 2026 – jennifer pineda – 156683816569225

I came in for a scheduled cleaning and exam, but the visit did not go as expected. I ended up only receiving X-rays and a gum exam, and was told the call center booked incorrectly.
I was taken back about 20 minutes after my scheduled appointment time, and the overall visit ended around 11am. Because of the way the appointment was split into two visits (instead of completing everything in one visit as expected), it took significantly more time and coordination than anticipated for what is usually a straightforward cleaning appointment.
There was also some confusion and lack of clarity around treatment planning and insurance coverage, which made the experience feel more stressful than it needed to be. I was not provided a clear estimate during the visit, and there were differing explanations regarding treatment options and how they would be performed.
I also contacted my insurance provider (Regence) afterward and received different information regarding coverage and treatment structure than what was initially explained to me.
I am returning later today for the cleaning portion of the appointment, and I remain open to seeing how the rest of the visit goes. I do think clearer communication, better time management, and more upfront cost estimates would significantly improve the patient experience.