Jun 23, 2026 – Nicholas shrum – 156683799073481

I visited your facility yesterday, June 22, 2026, and had a positive experience with Dr. Wells. He provided clear explanations throughout the procedure, which I found commendable, as not all dental professionals offer such detailed communication. His service was exceptional, and I personally expressed my appreciation for his professionalism. I would rate his individual performance with five stars.

However, my overall rating for the visit is three stars, primarily due to an issue with the receptionist. I did not obtain the receptionist’s name, but after my appointment, I realized I needed a doctor’s note for work. Upon calling, the receptionist assured me it would be emailed. After several hours without receiving the email, I called again at 4 p.m., an hour before closing. The receptionist again confirmed my email address and stated she would send it immediately. Despite this assurance, the email was not received even an hour after closing.

In summary, while the dental experience was excellent, the administrative support was unsatisfactory. Bright Now Dentistry, I urge you to consider this feedback carefully. A generic response would suggest a lack of commitment to patient satisfaction. Your receptionists are the initial point of contact for your patients, both in person and over the phone. Therefore, enhanced training on promptly fulfilling patient requests is crucial. While I acknowledge the possibility of a typographical error in the email address, it was confirmed verbally on two separate occasions after I provided my name and date of birth. A sincere apology and a commitment to improvement, followed by tangible actions, would be greatly appreciated.