Sep 08, 2025 – Jayy Hernandez – 156683787510261

TLDR: I had a bad experience turned good! Thanks to “Doctor B” and staff! Rude/ bad Hygienist !!

What happened ? I was scolded by a rude hygienist and treated horribly. This hygienist told me because I won’t come in every 3 months for a cleaning that she won’t do a cleaning and instead a polishing. This is absurd because even an incompetent individual knows those are two different treatments. A regular cleaning helps with harmful plaque and tartar for health, while polishing smooths and brightens tooth enamel by removing surface stains for a cosmetic benefit.

This negative and incompetent attitude made me weary. She proceeded to keep blabbing about what she wanted and not what I want. NOT ONCE did she check my mouth, teeth, or gums. How do you know what’s wrong with my gums or teeth if you did not look ? Please make it make sense.

My advice for YOU …. Is to quit and save Bright Now Dental Group from losing clients. Also FYI it is illegal to charge health insurance for a dental cleaning and then proceed to perform another treatment on the patient.

If I were Bright Now Dental Group I would avoid a potential lawsuit and make sure my Dental Hygienist does her job correctly

I expressed my concern to the front desk/ reception/ dental assistant and they quickly found a solution and were apologetic.

Doctor B also overheard a problem and quickly came to help. He himself helped with the cleaning of my teeth and I can be nothing but grateful. He did an excellent job with my cleaning and was professional with an amazing attitude. He definitely won my business and that of family/ friends.

When I am asked who or where to go.. I will say go to Doctor B !! Bright Now Dental Group should praise the team they have at this office. This includes the front office/ administration that helped de-escalate the situation and apologized for the inconvenience (even though it wasn’t their fault)